Our aim is to do a no obligation assessment with-in 24 hours of being contacted! 

When we are called the Director and our senior nurse arrange a visit to the home and discusses with the individual and their companion and/or families their requirements totally free of charge with no obligation.

A personalised care plan is compiled which clearly sets out the needs of the individual and the services that will be provided. We have now incorporated the high-end CareLineLive online care company management system that enables our team to work more efficiently! CareLineLive enables us to improve our care planning and provision, ensuring all our carers are well informed for every visit and operating efficiently, keeping family in the loop and delivering a high standard of personalised care for each and every one of our clients! The plan is constantly referred to and updated with reports on the individual’s progress and circumstances each time a carer is present. If there are any concerns or changes that need to be made these are relayed to the Director and Senior Nurse and dealt with accordingly.

All family or close friends whom care for our clients can have access to the care plan and a daily record is completed and updated by the carer on each visit.

We can be there ready for when clients leave hospital!